At D2 Racing UK, all of our listed products are explicitly made to order. Once an order is placed, if you wish to cancel, you have 24 hours from the point of sale at checkout to cancel your order. Since our payment gateway takes approximately 72 hours to process payments, there may be a wait time to refund you. All refunds will be subject to a payment ptocessing fee of around 2.5% + £0.20p per transaction (subject to change)
To be eligible for a refund, the product must arrive to you in a damaged and unusable state. Photographic evidence would be required.
If you require a product to be returned to the factory for alterations, modifications or upgrades, please note that you will be responsible for the shipping, taxes and duties incurred during the process since our manufacturing site is based in Taiwan. This often means that ordering a replacement instead can be more financially suitable.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@d2racinguk.com.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
Shipping returns
To return your product, it should be packaged in it’s original packaging where possible.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items due to damage, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at info@d2racinguk.com