At D2 Racing UK, all of our listed products are made to order.

Cancelling an order

You can cancel your order within 24 hours of placing it at checkout, using our Cancel an Order form or by emailing info@d2racinguk.com. Refunds for cancelled orders are subject to a payment processing fee of approximately 2.5% + 20p per transaction (subject to change). As our payment provider takes approximately 72 hours to process payments, there may be a short wait before your refund reaches you.

As every order is made to order, orders cannot be cancelled after 24 hours, and we cannot accept returns of products that are not faulty, damaged or incorrect.

Faulty, damaged or incorrect items

If your product arrives damaged, is faulty, or is not as described, please contact us as soon as possible at info@d2racinguk.com with your order number and photos of the problem. Your legal rights under the Consumer Rights Act 2015 include:

  • within 30 days of delivery, you can reject a faulty product and get a full refund;
  • after 30 days, you are entitled to a repair or replacement, and if that is not possible or does not fix the problem, a price reduction or refund.

We will arrange and pay for the collection of faulty, damaged or incorrect items, and no processing fee is deducted from refunds for these items. For a fault that develops after fitting, please use our Warranty Claim form.

Alterations and upgrades

If you would like a product to be returned to the D2 factory in Taiwan for alterations, modifications or upgrades (where it is not faulty), you will be responsible for the shipping, taxes and duties involved. This often means that ordering a replacement is the more cost-effective option.

Refunds

Once your return has been received and inspected, we will email you to confirm that we have received it and to let you know whether your refund has been approved.

If your refund is approved, it will be processed and credited to your original method of payment within 14 days.

Late or missing refunds

If you have not received your refund yet, please check your bank account again first.

Then contact your credit card company, as it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you have done all of this and still have not received your refund, please contact us at sales@d2racinguk.com.

Exchanges

We replace items that are faulty, damaged or incorrect. If you need to exchange an item for the same item, email us at info@d2racinguk.com and we will arrange collection of your return within 7 days.

Returning your item

Please do not send anything back until we have agreed the return. Once it has been agreed, we will arrange collection within 7 days. Please package the item in its original packaging where possible.

We pay for the collection of faulty, damaged or incorrect items. If we agree to a return for any other reason, the cost of collection is your responsibility and will be deducted from any refund.

Depending on where you live, the time it takes for your exchanged product to reach you may vary.

Need help?

Contact us at info@d2racinguk.com. Our full complaints procedure is on our Complaints page. None of this affects your statutory rights.