We want every customer to be happy with their order. If something has gone wrong, please tell us and we will do our best to put it right quickly.
How to make a complaint
Email us at info@d2racinguk.com or call 0333 049 5191. Please include:
- your name and order number (website or eBay);
- what the problem is, and what you would like us to do about it;
- any photos that help explain the problem.
If your complaint is about a faulty product, you can also use our warranty claim form. To cancel an order, please use our cancel an order form.
What happens next
- We will acknowledge your complaint within 5 working days.
- We will look into it fairly, keep your information confidential and keep you updated on our progress.
- We aim to give you our full response within 30 days. If it is going to take longer, we will tell you why and when you can expect to hear from us.
If you are still not happy
If we cannot resolve your complaint, our final response will explain your options, including alternative dispute resolution. You can also get free, independent advice from the Citizens Advice consumer helpline on 0808 223 1133 (Welsh language: 0808 223 1144), or through the Citizens Advice website (citizensadvice.org.uk).
Making a complaint does not affect your legal rights.