Last updated: 9 November 2026

This privacy policy explains how D2 Racing UK (“we”, “us”, “our”) collects, uses and protects your personal information when you use d2racinguk.com, buy from us, or contact us. We are the controller of your personal information under UK data protection law (the UK GDPR and the Data Protection Act 2018). If you have any questions, email us at info@d2racinguk.com.

The information we collect

  • Orders: your name, billing and delivery address, email address, phone number, the products you buy, your order history and any vehicle details you give us.
  • Payments: payments are handled by our payment providers (WooPayments, powered by Stripe, PayPal and Klarna). We do not see or store your full card details.
  • Your account: your login details and saved addresses, if you create an account.
  • Dealer applications: your business details, contact details and the information you give us on the application form.
  • Cancellations and warranty claims: your order details, the details of the fault and any photos you send us.
  • Messages: anything you send us by email, phone or social media.
  • Marketing: your email address, if you sign up for news and offers.
  • How you use the website: pages visited, device and browser information, and (only with your consent) marketing cookies. See our Cookie Policy for details.

How we use your information, and our legal reasons

  • To process and deliver your order, handle cancellations, returns and warranty claims, and provide customer service. This is necessary to perform our contract with you.
  • To keep accounting and tax records, as required by law.
  • To prevent fraud and keep the website secure, and to understand how the website is used so we can improve it. This is in our legitimate interests.
  • To review dealer applications and manage dealer accounts. This is necessary to enter into, and perform, a contract with your business.
  • To send you news and offers, and to use marketing cookies such as the Meta Pixel. We only do this with your consent, which you can withdraw at any time.

Who we share your information with

We never sell your personal information. We only share it with trusted companies that help us run our business, and only as much as they need:

  • Payment providers: WooPayments (Stripe), PayPal and Klarna. If you choose Klarna or PayPal Credit, they may carry out their own checks and will use your information under their own privacy policies.
  • Delivery companies, such as Royal Mail and other couriers, so they can deliver your order or collect a return.
  • Our website host (IONOS), and the providers of our website, security, email and statistics services (including WordPress.com/Jetpack and MalCare).
  • Google reCAPTCHA, which helps protect our checkout and login pages from spam and abuse.
  • Mailchimp, if you sign up for our emails.
  • Meta (Facebook and Instagram), only if you accept marketing cookies.
  • Our professional advisers, or the authorities where the law requires it.

Some of these companies are based outside the UK, for example in the USA. Where your information is transferred abroad, it is protected by safeguards approved under UK law, such as the UK International Data Transfer Agreement or the UK-US data bridge.

How long we keep your information

  • Order and payment records: 6 years, as required for tax and accounting.
  • Customer and dealer accounts: until you ask us to close your account, after which any order records are kept as above.
  • Unsuccessful dealer applications: 12 months.
  • Warranty claims and related photos: for as long as needed to deal with the claim, then up to 6 years in case of any dispute.
  • Marketing emails: until you unsubscribe.
  • General enquiries: up to 2 years.

Your rights

You have the right to:

  • ask for a copy of the personal information we hold about you;
  • ask us to correct information that is wrong or incomplete;
  • ask us to delete your information, where we do not need to keep it for legal reasons;
  • ask us to restrict, or object to, how we use your information;
  • ask for your information in a format you can give to another company;
  • withdraw your consent at any time, for example by unsubscribing from emails or changing your cookie settings.

To use any of these rights, email info@d2racinguk.com. We will reply within one month. There is normally no charge.

Keeping your information safe

Our website uses a secure (HTTPS) connection, and we use security software and access controls to protect your information. Card payments are processed securely by our payment providers.

Children

Our website and products are not intended for anyone under 18, and we do not knowingly collect information about children.

Complaints

If you are unhappy with how we have handled your personal information, please contact us first at info@d2racinguk.com so we can put it right. You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator, through its website (ico.org.uk) or on 0303 123 1113.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated at the top.