If you are unhappy with a product you have ordered, you can return the product for a refund.
If we have accidentally shipped the incorrect product to you a full refund, including shipping costs, will be made.

Only complete and unused products will be refunded. Please return the complete product in its original packaging.

Returning your product for a refund

  • Step 1: Please contact us and state your order number with the intent to return the goods for a refund.
  • Step 2: A member of customer service will supply you with a return number and all other details.
  • Step 3a: After we have received your return a refund will be made within 5 days.
  • Step 3b: If we have shipped out the wrong product a full refund of all shipping cost will be made and the correct product will be shipped for free.
  • Step 3c: If a product is not complete or has clear signs of damage a refund will not be made.

Conditions and terms

  • The full price of the product you return will be refunded.
  • Shipping cost, to or from you, will not be refunded unless we have shipped the wrong item to you.
  • Credit card or other bank charges may apply to refunds.
  • When returning items, please make sure they are unused, complete and properly packaged.
  • A refund will only be made if a claim is made within 30 days after shipping and the product is returned within 60 days.
  • In case of shipping errors/damage, a refund will only be made if a claim is made within 15 days after shipping and the product is returned within 60 days.
  • D2Racinguk.com reserves the right to exclude customers from a refund if fraud is suspected.
  • D2Racinguk.com reserves the right to charge a bank transfer fee.

The warranty is granted by the manufacturer of the products. D2Racinguk.com is the contact partner for warranty matters between manufacturer and customer.
All D2Racinguk.com products come with a minimum manufacturer warranty period of 1 year.

Receiving a new product is easy

  • Step 1: Contact customer support and explain your problem.
  • Step 2: Customer support will supply you the instructions and can ask for photo’s.
  • Step 3: After approval we will sent a replacement product.
For more information about the Warranty procedures please check our General Terms and Conditions. 

We ship by EMS & Parcel Force, which guarantees fast, insured delivery.

Delivery time

EMS delivery takes usually 5-10 days,  as items are shipped directly from the factory. Once we receive it here we will turn it around same day and it will be delivered Next Day via Parcel Force. If outside the UK it will depend on your region within Europe, exceptions excluded. Shipments outside Europe can take longer, depending on your local customs and region.

Please refer to the below graphic for estimated delivery times within Europe.

Shipping costs

Shipping is free within the UK. If you require shipping outside of the UK there is a standard fee of £29.99. We cannot accept liability for any import charges you acquire in your own country.

D2Racinguk.com offers various payment options, depending on specific countries.

  •  Bank transfer (wire transfer)
  •  Credit card (VISA/Mastercard)
  • Paypal
  • Cash payment (Only available at trade shows we attend within the UK)
  • STRIPE is now also accepted

Bank transfer payment details:

Account holder: Car Couture
Bank name: Starling
Account No: 06924845
Sort Code: 60-83-71

 

All payments done to D2Racinguk.com must include order and/or invoice numbers in order for quick processing of your payment.

* International bank transfers can take several working days, depending on your bank and country.